Frequently Asked Questions

NeonRigLabs is a Sheffield-based custom PC business specialising in PCs built around your requirements. Whether you need a PC for gaming, streaming, editing, work or a specific workload, each system is tailored to you and your budget.

NeonRigLabs has been operating since October 2025. Since opening, we’ve been focused on building custom PCs around individual customer requirements rather than selling generic systems.

NeonRigLabs builds custom PCs for a range of uses, including gaming, streaming, video editing, content creation, workstations and other specialised workloads. Every system can be configured around your requirements and budget.

No. NeonRigLabs builds systems for gaming, streaming, editing, content creation, workstations, professional workloads and other specialised requirements.

NeonRigLabs is based in Sheffield, UK, and provides PC builds and delivery to customers across the UK.

Custom-built simply means your PC is configured and built specifically around your requirements. You can choose the performance level, components and upgrades that suit your needs rather than being limited to one fixed specification.

Absolutely. Tell us your budget and what you want to use the PC for, and we’ll work around it. We’ll prioritise the components that matter most for your specific requirements rather than simply trying to spend your entire budget.

Not at all. You don’t need to know what CPU, GPU, motherboard or RAM you need. Tell us what you want to do with the PC and we’ll help you work out a suitable specification.

Yes. Components can be discussed and configured around your requirements. If you're unsure what components you need, NeonRigLabs can recommend a suitable configuration based on your budget, software and performance requirements.

Yes. If you have preferred brands, components or a particular look in mind, let us know when requesting your quote and we’ll do our best to accommodate your requirements.

Sometimes! Depending on the build, we can create a 3D representation of the proposed system. If that’s not possible, we can show you one of our closest previous builds so you have an idea of what your PC could look like.

You place your order through the website and we receive your email address and phone number. We’ll then contact you to make sure you’re happy with your purchase and that the specification is correct.

Once you confirm in writing that you’re happy to proceed, we’ll send you our bank details so you can make payment. You’ll also receive a form to complete covering our terms and conditions.

We will never purchase any PC components without your full written consent.

You have 3 hours from the time payment is made to cancel your order. After this period, and once the required written consent has been received, your components may be ordered specifically for your build.

Never.

NeonRigLabs will never start purchasing components for your PC without your full written consent. We want you to know exactly what you are buying before your money is used to purchase the parts for your build.

NeonRigLabs doesn’t hold large amounts of PC component stock. Once your order is confirmed, written consent has been received and payment has cleared, your payment is used to purchase the components specifically for your build. This allows us to build your PC to order rather than holding generic systems in stock.

If you want to make changes after placing an order, contact us as soon as possible. If components haven’t yet been purchased, changes may be possible. Once parts have been ordered, changes may be subject to availability or additional costs.

Once your order has been placed, we’ll receive your details and get in touch to confirm that you’re happy with your purchase and specification.

Once payment has cleared and we have received your full written consent, your components are ordered and your build process begins. Your PC is then assembled, tested and prepared for delivery.

Yes. We like to keep you involved throughout the process rather than leaving you wondering what is happening with your PC.

Photos are sent to you at key stages of your build, including when your parts are ordered, when they arrive, while your PC is being built, when it is about to be packaged and when your completed PC leaves us for delivery.

Component availability can change. If a selected component becomes unavailable before we purchase it, we’ll contact you and discuss a suitable alternative before making any changes to your build.

Your PC will never leave NeonRigLabs if it isn’t working correctly. Every system is tested before it is packaged and dispatched.

Occasionally, a component can arrive faulty or stop working during testing. If this happens, the build may take longer while the issue is resolved or a replacement component is arranged.

Delays like this are not intentional and are very rare. If something does happen, we’ll speak you through everything and keep you updated throughout the process rather than leaving you wondering what is happening.

Builds are normally completed and dispatched within 7–10 working days after payment has cleared and your order has been confirmed.

Times can vary depending on component availability and the complexity of the build. If an unexpected component issue occurs during testing, your build may take longer, but you will be kept informed throughout.

We use DPD for delivery, with Next Day delivery available for our PC builds once your system has been completed, tested and dispatched.

Yes. All PC builds include free delivery within the UK.

Yes. Free delivery is included with every PC. Additional delivery insurance of up to £1,000 is available for an extra cost, which can be selected at checkout.

Yes. All NeonRigLabs PCs come with Windows 11 Pro fully activated and ready to use.

Yes. NeonRigLabs systems are fully stress tested before being prepared for delivery. This helps check system stability and performance before your PC reaches you.

All components are covered by their respective manufacturer warranties. Warranty coverage and periods can vary between components and manufacturers.

If you experience an issue, get in touch and we’ll help you work through the process.

Most systems can be upgraded, although exactly what’s possible depends on the components selected.

If you already have future upgrades in mind, let us know when ordering so we can take them into consideration when designing your system.

That's completely fine. You can tell us what you use your PC for, which games or software you use, your preferred resolution and your budget. We'll help you work out what type of system would suit you.

Of course. If you’re unsure what PC you need, have a specific budget or simply want some advice, get in touch. We’re happy to discuss your requirements before you commit to a purchase.

Yes. Use our custom PC quote form and provide as much information as possible about your requirements. NeonRigLabs will review your request and respond with suitable options.

Yes. NeonRigLabs provides technical support after purchase. If you have questions about your system or need help with an issue, get in touch and we'll do our best to help.

NeonRigLabs currently has a 4.2★ rating on Trustpilot based on 10 reviews, with customers from across the UK.

We’re focused on providing honest advice, quality builds and personal customer service. You can also view our reviews before making a decision.